Refund policy

60-DAY COMPLIMENTARY RETURNS

At Ours Club, we want every piece to earn its place in your winter wardrobe. If it doesn't, you have 60 days from delivery to return it.

ELIGIBILITY
Items must be unworn, unwashed and returned in their original condition with tags attached. Gift cards and final-sale items are not eligible.

HOW TO RETURN
1. Email hello@oursclubs.com with your order number and the item(s) you wish to return.
2. Our team will reply within 24 hours with your return instructions.
3. Ship the item back using the provided instructions and keep your tracking number.

REFUNDS
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 2–7 business days. Depending on your bank, the credit may take up to two billing cycles to appear on your statement.

EXCHANGES
Need a different size or color? Contact us and we'll arrange an exchange, subject to availability.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, email us within 14 days of delivery with photos and we will make it right at no cost to you.

Ours Club is operated by JJY Group LLC, 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, USA.